DEFECTIVE CAN REPORTING FORM


At Montana Cans, we are committed to providing you with the highest quality spray cans. In the event of a defective product, your feedback is invaluable to help our quality assurance team identify and rectify the issue, ensuring continuous improvement.

Please take a few minutes to fill out the form below, providing essential information about the defective spray can you have encountered. Your input will assist our team in addressing the problem and implementing corrective measures.

INSTRUCTIONS

- Provide your personal information, including your name and email for possible follow-up or updates on the investigation.

- Describe the issue you faced with the defective spray can in detail, including the specific problem and when it occurred.

- If possible, share information about where and when the spray can was purchased, as well as the batch number and/or manufacturing date (usually found on the bottom or side of the can).

- Include any photos or videos that might help us understand the issue better and aid our quality assurance department in their investigation.

Our quality assurance department will review your submission and conduct a thorough investigation. If necessary, we may reach out for additional information. Thank you for your support in helping us maintain our high standards and improve our products.

PERSONAL INFORMATION

Provide your personal information, including your name and email for possible follow-up or updates on the investigation.

NAME
Bitte gib eine Antwort an
EMAIL
Bitte gib eine Antwort an

ISSUE DESCRIPTION


Describe the issue you faced with the defective spray can in detail, including the specific problem and when it occurred.

Bitte gib eine Antwort an

PROVIDE DETAILS ON THE CAN

In order to identify the can, we need the Batch Code of the can. It can be found on the upper rim of the can:

Mein Bild

The a batch code is a unique identifier that's assigned to a specific spray can during production.

It allows us to trace the product's journey through the production process, from raw materials to finished product, and to identify exactly which batch a particular product came from.

Batch Code
Bitte gib eine Antwort an

In case the batch code is not readable anymore, pelase provide the EAN Code and the P../.. print on the bottom of the can. When the Batch Code has been provided you can skip this.

EAN Code
Bitte gib eine Antwort an
Week of Production:
Bitte gib eine Antwort an

PROVIDE PHOTOS/VIDEOS

Since the majority of spray can issues tend to be associated with the valve, we kindly request that you share a few images of the valve with us.

Ideally one shows the valve from the side and the other one from the top:

Mein Bild
Place your file here or click to upload!
All photo/video files accepted. You can upload up to 10 files.

Thank you!

We received your message and will come back to you via email in case we need further information.

Error

Sorry, your response could not be sent. Please check your internet connection.